The access to the customer and technical support that a website hosting company offers will tell you a lot about the services that they supply too. When you are allowed to use only email messages or tickets, you have almost certainly discovered some reseller and not the actual website hosting provider. If this is the case, you may have to wait for a few days to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the real website hosting company for additional assistance. If the provider offers various means of communication with fast response time that are available at any moment, they are most likely the top provider, not only a reseller. Therefore you'll receive timely assistance and top-notch support because they'll have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it is generally better to be able to communicate with your web hosting company directly via your preferred method of communication.

24/7 Customer Support in Website Hosting

The customer and technical support services for our website hosting plans are twenty-four-seven, therefore you can forget about waiting for a couple of days to get assistance. If you are not our client yet, you can phone us, chat with an agent or send an email. If you do have an account, you can open a support ticket on top of the other three options for communication. You'll be able to choose the most suitable way to contact us based on what your location is or what device you use. We can easily assist you for almost any hosting-related query that you have or problem that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in such a case the maximum response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you will be able to benefit from our 24/7 technical support services even on official holidays. Your sites will be available all of the time and so will we. With quite a few communication options, you're able to choose the best way to contact us and inquire about our services in case you don't have an account yet, or ask for support if you're already one of our customers. You're able to give us a call, have a chat with a live agent, send an email message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour response time warranty, even though it rarely takes more than 20 mins to receive assistance no matter the complexity of the trouble. Using our customer and technical support services, we are available for you whenever you need us, not a few days after that.

24/7 Customer Support in VPS

When using our Linux VPS packages, you'll never have to wait for more than 1 hour to receive assistance for any type of difficulty that you may experience with the server or the software that comes pre-installed with it. We warrant this short answer time for all the tickets that you open through your billing Control Panel or emails which you send to our technical support team. We also have local telephone numbers in a couple of countries around the world and a live chat service where we can help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the different means of communication, so whatever your question or problem is, there'll always be someone to help you out quickly. In the event that you need help with third-party software, that you cannot install or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to receive prompt support in general, let alone when you run an entire server, that's why every single dedicated server that we offer comes with 24/7 support with one-hour answer time guarantee whatever the matter. This service is absolutely free for any difficulties with the server or the software that was installed from our administrators through the setup, which means that you are able to contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing section or you can send an email, and the actual response time for either rarely surpasses 30 minutes as we have admins available 24x7. In case you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on three continents or you may use our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you are able to include to your server package through your billing Control Panel.