Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Time Guarantee

  • We offer a 60–minute response warranty for each ticket or e–mail that you submit to our client care team. We’ll swiftly respond to all typical questions and forward the case to our system administrators in case additional assistance is required. If you make use of the Administration Services package, we’ll execute any of the included server administration tasks at a time that has been agreed upon preliminary.

  • Top quality support service
  • A Premium Help Desk Support Service

  • We’ll be online for you 24/7/365 to answer any queries that you may have connected with our Web Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need assistance with server administration procedures, you can take a glance at our Administration Services package, which includes backup hard drive storage space, weekly OS updates, server monitoring and rebooting services, as well as software installation and troubleshooting services

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have equipped the Web Control Panel with an elaborate knowledgebase, which includes in–depth explanations of its features and functionalities. Plus, we have filmed exhaustive video tutorials that will further demonstrate to you how to carry out a certain action or resolve a typically experienced issue. The instructional articles and the tutorial video clips are easily reachable from every section of the Web Control Panel via the Help and Videos buttons situated in the upper right corner.