Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You’ll find almost all the answers to your questions in the user–friendly Help Center section integrated into our Web Control Panel. It includes an ever–increasing knowledgebase with frequently asked questions and detailed instructional articles compiled by our capable help desk support team.

  • Top quality support service
  • Instructional Videos

  • If you want to see how an action is executed or how a problem is remedied, rather than just reading about it, then take a look at our collection of educational video tutorials. They address a lot of different issues and will help you swiftly find your way around the Web Control Panel.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24x7x365 help desk service and a 60–minute response time guarantee. Our accomplished techs will be available 24/7/365 to reply to your enquiries and to troubleshoot any issue that you might encounter. Simply open a technical support ticket from the Help section and we’ll reply back to you without any delay at all.