A 99.9% Server Uptime
Our website hosting system is based on a solid, top–drawer hardware configuration and a heavily tweaked Linux distro. That is why, regardless of what your web site is, or how many site visitors you’ve got, or even in case there’s a distributed denial–of–service assault, our physical servers will remain up and your sites will stay accessible online.
All our Linux website hosting packages packages offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s very important that you also set up your own network architecture. That’s why we built a custom–configured internal network in all our data centers. Relying on enterprise–grade Juniper routers and switches, our internal network allows for very fast data transmission rates and is fully redundant.
Hence, you will take advantage of a 99.9% network uptime in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, regardless of which web hosting offer you have chosen.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have given our best to lessen all possible risks with our cloud hosting plans and while our company provides premium–quality support, there are situations when the client is simply not content with what we offer. Or he has to upgrade to a more powerful hosting service, such as a virtual private server or even a dedicated hosting server.
That is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t content, you will receive your money back.
24/7 Technical Support
In case you run a web hosting company, your technical engineers are of primary importance. This is exactly why we’ve conscientiously selected a highly skillful group of technical support engineers, each with several years of expertise behind his back. With their help, our company offers 24x7 support with all our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All technical support tickets are answered within 60 minutes and our average support ticket response time is well under twenty minutes!